Legal
Refunds and returns
Food is perishable, so this is not a returns policy in the usual sense. It is what we do when something is not right.
If something is wrong
Tell us within 24 hours of delivery, with a photograph if you can. If an order arrives damaged, incorrect, or not to the standard we promised, we replace it or refund it. You will not be asked to send perishable food back.
Cancellations
Cancel from your order page before it enters the kitchen and you are refunded in full. Once baking has started we may retain the cost of ingredients and work already done, and we will tell you what that is before charging it.
How long a refund takes
Refunds go back to the original payment method. Our side is same-day; your bank usually takes five to seven working days after that, which is outside our control. Store credit, if you choose it instead, is immediate.
What we cannot refund
- A bespoke order already made to your specification, unless it is faulty
- A delivery failed because nobody was available to receive it
- A change of mind after an order has been delivered and accepted
Who you are buying from
Briora is a brand operated by Cakeloo, Patna, Bihar, India. Your payment is processed by Cakeloo, so that is the name you will see on your card or bank statement rather than Briora. Same kitchen, same team, same people to call if something is wrong.
- FSSAI licence: 20425001001688
- Email: info@briora.com